Adaptive SystemsFor MSPs
When a client needs an application fixed, assessed or built, we can take on the work that sits outside your managed IT service. You keep the client.
Problem diagnosis
$750 plus GST for up to a working day on one fault.
For an app that shows an error or gives a wrong result.
We investigate the one fault the client reports, such as an error message or a report with the wrong figures, and look for its cause. Anything else we notice along the way is included in the written answer.
The $750 does not change, whatever we find. Anything beyond it, including the fix, is quoted first and goes ahead only if the client agrees.
The working day starts once the access we agreed is working. We look for the cause but cannot promise to find it: if it is not found, or the fault cannot be reproduced or investigated with that access, the written answer says what was ruled out, what prevented a conclusion and what would be needed to reach one.
The written answer follows within three working days of access. If a fix or a test of the same application, quoted at $1,500 plus GST or more, is agreed in writing within 30 days of the answer, the $750 comes off its price, credited to whoever paid for the diagnosis.
Application assessment
$900 plus GST for one application.
For an app left behind by a developer or vendor who has moved on, or one that is about to go live.
We try the tasks staff rely on most and look at the setup around the app, such as who controls its accounts, hosting and data. The written answer sets out the main risks we found in relying on it. It is a view from what we tried, not a certificate that the app is safe.
A full software test goes further, checking every feature in the agreed scope and listing each fault. A security review looks for ways the app could be broken into.
The written answer follows within three working days of access. If a software test, a security review, or a fix or rebuild quoted at $3,000 plus GST or more, is agreed in writing within 30 days of the answer, the $900 comes off its price, credited to whoever paid for the assessment.
Working together
You choose how we work together, and we agree each job with you in writing before we start.
Direct referral. We contract with and invoice the client, and share the result with you if the client agrees.
Subcontract. You contract with the client and we contract with you. The prices on this page are our prices to you, you set your own price to the client, and our result and invoice come to you.
We do not provide Microsoft 365, devices, networks or general IT support, so none of that changes for you or the client.
- We agree access with you and the client before starting. We ask for accounts set up for us rather than shared logins, and for a system bought from a vendor, the client first checks that the vendor's terms allow it.
- The written result includes a list of anything still to do, and goes to whoever commissioned the work.
- We work only on the application we were asked about. If the client asks about ongoing support for it, we talk to you first.
- We are based in Auckland and work New Zealand hours.
Questions from IT providers
What counts as an application?
Business software your client relies on, such as a custom web app, a system bought from a vendor, or an integration that moves data between systems. If you are not sure whether something counts, ask us.
What do you need from us?
A test copy of the application if there is one, or else access we agree with you and the client, and someone who knows the app to show us how it is used, on a call or with a screen recording and notes. Nothing that could change live data is done without the client's agreement, which we arrange with you.
What is not included?
Fixing what we find, which we quote for separately. A diagnosis covers the one fault reported, and an assessment the one application. Neither is a full software test or a security review, and neither can certify that an application is safe.
What if it needs more work than the price covers?
The price stays the same. The written answer sets out what we found, with a quote for anything further, and nothing more goes ahead without agreement.
Can you work under our name?
No. Our results go out under our own name, but under a subcontract the client relationship and the invoice stay with you.
What should we not send through the contact form?
Please leave out passwords, access details, personal information and details of security weaknesses. We will agree a safe way to share sensitive information.
Ask about a client's application
Use the contact form and say which arrangement suits you, or that you are not sure yet. We reply by email within two working days, and can keep it to email if you prefer.